# FAQ

- [Payment Issues](/faq/payment-issues.md)
- [What payment methods are supported?](/faq/payment-issues/what-payment-methods-are-supported.md)
- [What should I do if I purchased the wrong package by mistake?](/faq/payment-issues/what-should-i-do-if-i-purchased-the-wrong-package-by-mistake.md)
- [Does 1024Proxy offer a free trial?](/faq/payment-issues/does-1024proxy-offer-a-free-trial.md)
- [Does 1024Proxy support IP exchanges or refunds?](/faq/payment-issues/does-1024proxy-support-ip-exchanges-or-refunds.md)
- [How long after payment will I receive the purchased proxy service or product balance?](/faq/payment-issues/how-long-after-payment-will-i-receive-the-purchased-proxy-service-or-product-balance.md)
- [Where can I view and download the invoice after purchase?](/faq/payment-issues/where-can-i-view-and-download-the-invoice-after-purchase.md)
- [How to resolve the issue of credit card risk control during payment?](/faq/payment-issues/how-to-resolve-the-issue-of-credit-card-risk-control-during-payment.md)
- [Product Issues](/faq/product-issues.md)
- [How do I choose the right product?](/faq/product-issues/how-do-i-choose-the-right-product.md)
- [What should I do if I don't receive the registration verification code?](/faq/product-issues/what-should-i-do-if-i-dont-receive-the-registration-verification-code.md)
- [What is Long-term Static IP and where is it used?](/faq/product-issues/what-is-long-term-static-ip-and-where-is-it-used.md)
- [What is Dynamic Residential Proxy and where is it used?](/faq/product-issues/what-is-dynamic-residential-proxy-and-where-is-it-used.md)
- [What is the difference between Dynamic Residential Proxy and Short-term Residential IP?](/faq/product-issues/what-is-the-difference-between-dynamic-residential-proxy-and-short-term-residential-ip.md)
- [Is 1024Proxy a private type or a shared type?](/faq/product-issues/is-1024proxy-a-private-type-or-a-shared-type.md)
- [Does 1024Proxy's residential IP have bandwidth limitations?](/faq/product-issues/does-1024proxys-residential-ip-have-bandwidth-limitations.md)
- [What is the difference between Dynamic Unlimited Port and Bandwidth Packages?](/faq/product-issues/what-is-the-difference-between-dynamic-unlimited-port-and-bandwidth-packages.md)
- [Does Static Proxy IP support UDP and how to activate it?](/faq/product-issues/does-static-proxy-ip-support-udp-and-how-to-activate-it.md)
- [How to locate IPs in specific countries/regions/cities?](/faq/product-issues/how-to-locate-ips-in-specific-countries-regions-cities.md)
- [Why is the proxy not connecting in Fingerprint Browser?](/faq/product-issues/why-is-the-proxy-not-connecting-in-fingerprint-browser.md)
- [Can Static IPs be used indefinitely? How to renew a Static Residential Proxy IP?](/faq/product-issues/can-static-ips-be-used-indefinitely-how-to-renew-a-static-residential-proxy-ip.md)
- [Can I use the same IP on both my computer and phone? Does it support more devices?](/faq/product-issues/can-i-use-the-same-ip-on-both-my-computer-and-phone-does-it-support-more-devices.md)
- [Why is the exported IP address different from the selected IP address?](/faq/product-issues/why-is-the-exported-ip-address-different-from-the-selected-ip-address.md)
- [What is CDK? Which packages support it?](/faq/product-issues/what-is-cdk-which-packages-support-it.md)
- [How can I get the CDK generation feature?](/faq/product-issues/how-can-i-get-the-cdk-generation-feature.md)
- [Where can I redeem the CDK?](/faq/product-issues/where-can-i-redeem-the-cdk.md)