> For the complete documentation index, see [llms.txt](https://help.1024proxy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.1024proxy.com/faq/payment-issues/does-1024proxy-support-ip-exchanges-or-refunds.md).

# Does 1024Proxy support IP exchanges or refunds?

As long as the IP quality is not affected, 1024Proxy promises to allow users to exchange or refund IPs. To apply for a free exchange or refund, you must contact online customer support within 24 hours after purchase. After that period, exchanges or refunds will not be supported. Please test the service as soon as you make the purchase.