> For the complete documentation index, see [llms.txt](https://help.1024proxy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.1024proxy.com/faq/payment-issues/how-to-resolve-the-issue-of-credit-card-risk-control-during-payment.md).

# How to resolve the issue of credit card risk control during payment?

If your credit card account is temporarily frozen or restricted due to overdue payments, suspicious operations, incomplete identity verification, or violations of the issuer’s policies (e.g., frequent overspending or outdated identity verification), follow these steps:

1. Call the customer service of your card issuer to inquire about the reason for the account freeze.
2. Clear any outstanding payments, provide relevant proof, or update your account details to restore access.