What should I do if I don't receive the registration verification code?

1. Quick self-check (most common reasons):

   • Check if the phone number/email is entered correctly: ○ Is one digit missing or added by mistake? ○ Did you select the wrong country code?

   • Avoid frequent clicks on "Get Verification Code": ○ Multiple clicks in a short period may trigger platform risk control. ○ Try waiting for 60-120 seconds before attempting again.

   • Check if you are using a proxy or unfamiliar network: ○ The risk control platform may intercept the verification code from being sent.

2. If the above steps don't work, it is recommended to contact online customer support. Provide the following information:

   • Registered account (email)

   • Registration time

   • Country/region

   • Screenshot of error message (if any)

   • Current registration environment Customer support can help check:

   • Whether risk control has been triggered

   • If the verification code was successfully sent

   • Whether the account is temporarily restricted