What should I do if I don't receive the registration verification code?
Quick self-check (most common reasons):
Check if the phone number/email is entered correctly:
○ Is one digit missing or added by mistake?
○ Did you select the wrong country code?
Avoid frequent clicks on "Get Verification Code":
○ Multiple clicks in a short period may trigger platform risk control.
○ Try waiting for 60-120 seconds before attempting again.
Check if you are using a proxy or unfamiliar network:
○ The risk control platform may intercept the verification code from being sent.
If the above steps don't work, it is recommended to contact online customer support.
Provide the following information:
Registered account (email)
Registration time
Country/region
Screenshot of error message (if any)
Current registration environment
Customer support can help check:
